Q. How can you sell a product that is so good for such a low price?
A. Eposeidon has no “middlemen”. We sell to you factory direct. We run a tight ship and keep our overhead costs low. We pass the savings on to the angler. The thing we do best it to save your money.
Guaranteed Lowest Prices
If you find a lower price from a competitor on any product we sell, we would like the opportunity to match it. The thing we do best it to save your money. We’ll stick to our word. Our goal is to eliminate this concern by assuring you that by choosing Eposeidon you're getting the lowest prices anywhere. We routinely scan our competitors to assure that our prices can't be beat.
As should be expected, there are some common sense boundaries that apply. We must be able to verify the lower price through a valid online website (any Ebay auctions, craigslist etc. are examples of sites that we do not price match). Lower prices that cannot be confirmed will not be honored. Simply inform one of our knowledgeable customer service representatives with the online site where you found the better price; Once price and source are confirmed, and the parameters maintained, Eposeidon will match it! A price match can only be applied for an item with the same specifications as the item on the competitor’s site. In addition, if the competitor assesses a shipping cost with the price of the item we will match the total price of the item and shipping. We reserve the right to confirm lower prices before any final Eposeidon sale. The source of a lower price must come from an authorized dealer within the United States of the product in question.
Q. Can I talk to someone before I order?
A. Absolutely. We have 24/7 customer service support through phone call or live chat.
Here’s our operation time:
Toll Free number: 8:30 am to 5:30 pa EST time, Monday to Friday.
Live Chat: 24 hours a day, 7 days a week.
Q. What is the warranty on Eposeidon products?
A. All of our warranty and exchange policy information is listed here http://www.eposeidon.com/
Q. How can I order?
A. You may place orders via our secure online ordering system or by phone. Our Customer Service Department is open for phone orders Monday through Friday between 8:30am and 5:30pm EST.
Our Toll Free number: 1-855-830-7430
Q.How do you handle back orders?
A. Usually back orders will only take about one week to be restocked. But some back order arrival dates are provided by the manufacturer and are subject to change and are not guaranteed. All back orders will be sent out with free shipping.
Q. What if I want to buy some brands that you don’t carry?
A. Don't worry. We are quickly expanding our catalog. Our goal is to have everything that you want to buy. If we currently don’t have a product but you really want to buy it, please shoot us an email at firstname.lastname@example.org. We’ll try our best to get that item for you.
Q.Will I have to pay any taxes or import duties?
A. There are no U.S. taxes for international customers; however, you will be responsible for any additional customs handling fees, duties and/or taxes. Because each country is different, and these fees change often, we do not know what these fees are. Your local post/customs office can give you this information. New York residents are subject to NY state sales tax.
Q. How many different places are Eposeidon fishing tackle products available?
A. Our products are currently being sold to anglers in more than 140 countries around the world.
Q. How many strands is KastKing braided line?
A. KastKing 8+ Advanced Braided Lines in 65, 80, 100, 120, and 150 LB test strengths are 8 strands. All other KastKing braided lines are 4 strands.
Q. How can I tell if a MadBite lure sinks or floats?
A. Please refer to the website listing. Every MadBite lure’s characteristics, weight, and swimming depth if applicable is listed there.
Q. Are KastKing Reels saltwater ready?
A. Almost all are. There are only a couple that aren’t. If a KastKing is saltwater ready, it is listed in the product description on the website.
Q. Do you have fluorocarbon leader?
A. Yes, we have several brands of fluorocarbon leader as well as 200 meter/ 218 yard spools of KastKing Fluorocarbon line in 6 lb. through 30 LB test.
Q. How often should I change my braided line?
A. astKing braided line is more durable than other brands. There is no braided line that can stand up to rubbing against barnacle encrusted rocks. If you are fishing around structure or heavy cover, check for wear or fraying. Sometimes you can just strip off the first several yards of terminal end. Otherwise, once a season is good insurance.
Q. Do you stock replacement parts?
A. Yes. If we do not have a part on hand we order it from the factory.